Shipping and Returns

Processing Your Order

Our handmade items have a 6-10 week process time, allowing us to customise the perfect pattern, fit and design just for you! The process time begins as soon as we receive your measurements. Do keep in mind that should be customisation information not be received within 48 hours of placing the order, additional time may be applied to the delays in the processing chain. Customised items can not be cancelled during the process time. All orders not made to order will ship out as quickly as possible.

If you have an event or other reason that you need your order to arrive sooner, you can contact us through the contact form to set up a payment for rush processing.

Shipping Policy

We ship worldwide from our studio in Norway. Our shipments go out weekly, every Wednesday. Shipping times within the EU are usually 1-2 weeks. Outside the EU is usually 1-4 weeks. Keep in mind that some delays may occur due to elements out of our control, such as customs, weather concerns and local holidays.

Return Policy

In accordance with current laws, we do not offer returns or exchange on personalised items. These are made just for you. Therefore, be especially careful when taking your measurements, as incorrect details are not our responsibility.

Non-customised items can be returned within 14 days of delivery for a full refund of the item price. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Pre-orders

For some of our items, we open for pre-order. In this instance, items can not be cancelled during the process time. The process time for these items are longer due to the nature of pre-ordering, and in most instances vary from 1-3 weeks. If the item is not custom made, it can still be returned after being received, within the guidelines of our return policy.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Please keep in mind that when "taxes included" is stated, this includes only domestic taxes to which CottagecoreWear are subject. This does not include any import taxes or handling charges applied by your respective government outside of Norway. Please be aware that your parcel might be subjected to such charges.